Travel Information: COVID-19 Update
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
Our Cancellation Policy:
In response to changing marketplace conditions, The SoHo is committed to ensuring our customers experience flexibility during these challenging times.
- For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously, and we are taking additional steps to ensure the safety of our guests and team members. The SoHo Hotel is working to ensure that we meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19 and other coronaviruses, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
During Your Stay:
Regular housekeeping service is no longer being offered to our guests at our properties. In lieu of this, extra room amenities are provided within the room prior to the guest’s arrival. Should they require any additional amenities, or wish to replace their towels and/or linens, they simply need to make the request via e-mail, and the additional items will be delivered to their door.
Temporary Update to Amenities and Services:
Please note that access to the health and fitness centre with lap pool, whirlpool, and steam rooms, has been temporarily suspended.
Moretti Restaurant is currently open for call ahead take-out or order on-line dining options. For more information on dining options, please visit Moretti Restaurant’s website.